hagenclay - ceramics made by love

- shop and contact

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email: epazmandi3@gmail.com

 

phone: 707 - 6421214

 

https://www.facebook.com/HagenClay/

 

 

when you place an order:

Please let me know of any special requests you have in the "message to seller" box when you checkout. I will confirm all of your requests when I send you an order confirmation email.

 

shipping:

I generally ship via USPS. If you have a preferred shipper, please alert me so I can honor your preference.

 

gifts:

I am happy to send items directly to recipients along with a hand written note. Gift wrap can be arranged.

 

turnaround times:

All items have turnaround time ussually 2 to 6 weeks. If you need a quicker turnaround time, please let me know so I can do everything possible to accomodate you.

 

refunds and exchanges:

Refunds or exchanges must be made within 7 days of receipt and the buyer will be responsible for the costs of shipping incurred.

 

damaged items:

Your purchase is carefully packaged to insure safe passage. If an item arrives damaged, please let me know immediately. An image of the damage is also appreciated for the purpose of insurance claims. 

 

cancellations:

If you must cancel, please do so within 24 hours of placing your order.

 

other things:

It is my goal to provide you with a positive shopping experience and a handmade item that you love and cherish. It is my pleasure to take your special needs into consideration and address any questions you may have, I will respond promptly to your queries.

 

 

 

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